![]() ![]() It only shows up if your browser (Chrome, Safari, Edge) is muting your audio (for safety reasons), so you can’t hear sound alerts when a patient enters your waiting room. You may have noticed the “Activate Notification Sound” pop-up on your VSee Clinic and wondered what it’s about? What’s with the “Activate Notification Sound” pop-up? Please contact Sales or your Account Manager to enable this feature in your Clinic. Note: The On-Call Schedule feature is enabled upon request. See step-by-step instructions for updating walk-in settings and creating an On-call Schedule here. This means only the slotted on-call provider(s) will receive waiting room alerts and see patients on their dashboard during their assigned on-call hours. With our new on-call scheduling and management capabilities, schedulers and providers can now build a transparent on-call schedule and control exactly who receives alerts during an on-call time slot. VSee now lets you set up on-call schedules for alerting a single provider or a group of providers during their specified on-call hours. If you are running a multi-provider clinic with a walk-in workflow this is the feature for you. ![]() New Integrated Call Center Scheduling to Scale Your Business *Note: Call Center Scheduler and Scheduler are two different user roles. Learn more about the Call Center Scheduler user role here. Allow Call Center Schedulers to hold appointment spots for 15 minutes while working with a patient.Restrict a Call Center Scheduler’s permissions to selected programs.Create different programs that only include access to specified provider Clinics.Set up customizable booking filters for visit types, states, programs, specialties, etc.1-click search and book appointments across multiple provider Clinic schedules (Clinics may be unrelated and have their own unique branding and subdomains.).Allow participating providers to keep their own branding and have their own unique Clinic URL.Allow your call reps to quickly filter, hold, and book appointments across unrelated provider Clinics of different subdomains, locations, programs, etc. Set up an efficient, scalable remote booking call center with our new Integrated Call Center Workflow. New Shared Internal Memos for Simplified Provider Collaboration Get ready for the VSee Clinic 5.0 release on August 14 with new collaboration features and workflows to boost your practice productivity. ![]()
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